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33.6kefxc Modem ( 336efxc ) | Newcom Main | Newcom Modems |

33.6efxC Data/FAX Modems

336EFXC.EXE (23KB) Windows 95 Modem Drivers the the External 33.6EFXC Including data/fax, voice and speakerphone models

Introduction

Models 33.6kefxC Data/Fax, 33.6kefxvC Data/Fax/Voice, and 33.6kefxspC Speakerphone Modems

NewCom's 33.6ifxC internal data/fax voice modem is the perfect vehicle for launching into the exciting world of online entertainment, education, business, news, sports, PC-faxing, and more! At 33.6Kbps data/14.4Kbpsfax, NewCom modems provide blazingly fast access to the Internet, business computer networks, facsimile machines, bulletin boards, on-line games, and more. Voice modems include professional call management which lets your callers leave messages in multiple voice mail boxes that have crystal clear greetings created in your own voice. Replace your telephone with a Newcom modem, and place and answer telephone calls using your computer. Wherever two or more computers communicate, NewCom data/fax modems can take you there...fast and reliably.

NewCom 33.6 data/fax voice modems come with everything needed to get up and running quickly, including user manual, communications software, and 15 free hours on America Online.

The modems are shipped ready for plug and play installation, but they can be easily adapted for use on non-plug and play systems. Whether you use them on a Windows 3.x, Windows95, WindowsNT, OS/2, UNIX, Linux, or other legacy system, you will find them to be highly reliable and easy to install and use.
Other Particulars:

Your new data/fax modem operates at extremely high speeds: up to 33,600 bps for data communications and 14,400 bps for faxing. (With data compression activated, it has a throughput rate of up to 115,200 bps). See Specifications at rear of manual.

Because it conforms to Hayes-Smart, Bell, and CCITT (ITU) standards, this modem is also guaranteed to communicate with other modem/fax devices that operate at the s ame or slower speeds. Standard faxing conventions are also supported, and basic AT modem commands with S Registers are available.

Other important features include: Auto dial & answer, speed buffering/flow control, self-testing of power/analog/digital signals, Non Volatile RAM to preserve four phone numbers & AT command profiles, and a parallel 16550 UART interface.

The modem is reliable and easy to install. It is ready for use on plug and play systems. It will also provide years of trouble free operation.

Note: All necessary cabling is included in your package. A popular communications software application with a Graphical User Interface (GUI) is also supplied. This software will simplify faxing and modem use.

Hardware Installation

Connect the External Modem The following procedure is only for IBM and compatible PCs.
Note: Your modem cable will plug into the 25-pin (large) DB connector at the back of the PC. The standard connection is to COM port 2. If you need to use a different COM Port, refer to your computer’s user’s guide for instructions regarding serial port configuration.

1. Turn off the system and disconnect its power cord.
2. Connect the female end of the supplied serial cable to the 25-pin connector at the back of the external modem. Connect the other end to COM port 2 on the PC. Note: Be sure to tighten the thumbscrews that secure the connectors in place. (A loose modem connection may cause transmission problems.)
3. Connect one end of the supplied telephone cord to a telephone company wall jack. Connect the other end to the receptacle at back of the modem (see illustration). You may also connect a regular telephone to the receiver receptacle at the rear of the modem , but the phone and the modem cannot be used simultaneously.
4. Connect the small end of 12 VDC power adapter into the small receptacle at the back of the modem. Plug the adapter into an AC outlet. (Use a surge protector to protect against power surges!)
5. Turn on the modem. The modem is powered up when the lights on its front panel come on.
6. Plug in the computer and power it up.

Note: During the boot-up process, a self-test is performed and all modem lights momentarily illuminate. You should leave the modem on when the computer is running and turn it off prior to shutting down the system. You are now ready to set up the modem.

Hint 1: If you are replacing an old modem, try using the same COM/IRQ setting that was used for that modem.

Hint 2: To determine your system’s current COM port and IRQ assignments, you may do the following (see your computer manual for additional methods):

Note: COM 1 is usually assigned to the external connector at the back of the computer. If a mouse is not used for COM port 1 and you need to use COM 1 for your internal modem, you should first disable COM 1 in your computer’s BIOS (see your system manual for information).

Hardware Installation

Note: If you are replacing an existing internal modem please remove it and its software before you start.
Note: Windows 95 users should also remove the modem from the system as follows:
click Start, select Settings, and select Control Panel;
select the Systems icon and click on the Device Manager tab; and
select Modem, click Remove, and click OK.

Windows 3.1/DOS Installation

1. Turn on the computer.

2. Wait for the Windows 3.x Program Manager to display.

3. Check the port settings before you install the Communications software. Do this as follows: click Control Panel and Ports; click and check Settings for COMx (19200 and Hardware) and Advanced Setting for COMx before you install the supplied Communications Software.

Windows 95 Installation

If you have Windows 95 and have connected the external modem, proceed as follows:
Note: Some plug and play computers may recognize the modem automatically at startup. If this does not occur, skip to the manual installation steps below. Plug n’Play Systems Only:

1. Turn on the Windows 95/Pentium 75 (or better) computer.
2. The system recognizes the new modem hardware and a window displays.
3. If you are asked for a disk, insert the “External Modem Driver Disk” for Data/Fax modems) in drive A or B.
4. Select one of the following and click Next.
   • Newcom 33.6kefxC External Modem.
   • Newcom 33.6kefxvC External Voice Modem (for voice modems only)

Manual Installation

1. Click Start, select Settings, click on Control Panel, and double click Modems.
2. Check to see if a modem is already listed. If a modem is listed in the Modem Properties window Remove it and click Close.
3. From the Modems Properties window (General tab) click Add.
4. Click on Don’t detect my modem and click Next.
5. Insert the “External Modem Driver Disk” disk into floppy drive A (or B).
6. Click Have Disk and select a drive letter (A or B) as necessary.
7. Select one of the following and click Next.
   • Newcom 33.6kefxC External Modem.
   • Newcom 33.6kefxvC External Voice Modem (for voice modems only)
8. Click Communication Port COMx (e.g., COM2), click Next, and click Finish.
9. Click Properties, set the “Maximum speed” to 115200, and click OK. Click Close to return to Control Panel.

 

Windows NT Installation

1. Turn on the Windows NT computer.

2. Go to Control Panel.

3. Click on Ports and Add

4. Pick =Port, pick =Base I/O, pick =IRQ where Port is the Com Port number you connected the modem to, Base I/O is the port address corresponding to the Com Port, and IRQ is the IRQ of the Com Port.

5. Click on Modems, click on Add.

6. Let Windows NT detect the modem. then click Next.

Troubleshooting

Windows 95 does not detect the modem.	Modem card is not properly installed on the Com Port, or bad Com Port.
Windows 95 Plug N Play modem installed, but applications software will not function.	Go to Control Panel, double click System, click Device Manager, click Modem. Select the installed modem, click Remove, click OK, click Refresh, click OK. Verify correct installation by double clicking Modems, click Diagnostics, select the com port the modem is on, click More Info, and verify response.
Modem hags up when incoming call is received.	Disable call waiting function for the on-line service, Internet connection, and/or communication software you are using.
Modem does not seem to perform at 33,600 bps.	The service or modem you normally communicate with can only operate at a slower speed.
No dial tone.	Check phone line connection. If modem is plugged into a phone line splitter, remove it and try connecting the line directly to a telephone wall jack.
Cannot contact Internet provider with recommended AT command string.	Check with your Internet provider for requirements.
Characters appear twice on screen.	Communication software not set up for full duplex operation.
Incomprehensible characters appear on screen.	Data bit, parity, and stop bit settings are incorrect.
Windows 3.x Systems - Modem Not Found	Use the communications software’s auto-search function to determine if your system can communicate with the modem. If the system cannot communicate with it, the modem will have to be reconfigured. Before reconfiguring it, make sure that the Windows 3.x modem IRQ setting matches the IRQ you have selected for it. If you have a Windows 3.x system, you can check these settings as follows: • Select Control Panel, double click on Ports, and select the COM port used by your modem. • Click on Settings and on Advanced, and make sure the IRQ selection matches the modem’s IRQ. • Restart Windows and repeat the communications software auto-search function.
DOS/Windows 3.x - COM Port Conflicts	Run MSD (Microsoft Diagnostics) from the DOS prompt and check the COM Ports section to determine which addresses are free. Addresses for the COM ports are set up as follows: 03F8h=COM 1, 02F8h=COM 2, 03E8h=COM 3, and 02E8h=COM 4. Sometimes MSD will misrepresent a COM port number, so ignore the COM port number shown on-screen and use the aforementioned address list instead (e.g., if 03F8h, 02F8h, and 03E8h are displayed then 02E8h=COM port 4 is free).
Windows 95 - IRQ Conflicts - Legacy Mode	Modems are usually designed to work with an IRQ 3 or IRQ 4 interrupt. Because this modem works with a number of other IRQs as well, interrupt conflicts should not occur too often. However, if you think you have an IRQ conflict then perform the following steps: • Turn off your computer and remove the modem. • Turn your system on and let Windows 95 load. • Double-click My Computer, Control Panel, and the System icon. • From the System Properties window, click on the Device Manager tab. • With Computer highlighted, click on the Properties button. • The Properties window will show you the IRQ’s that are currently in use. • You can assume that an IRQ is available for use if it is not listed.
Windows 95- Check if INF File Was Loaded	To determine whether the .INF file was loaded, go to the Windows 95 Control Panel and select the Modem icon. Check to see if your modem’s name displays in the Modems Properties screen. If not, then: 1) the wrong .INF file was loaded, 2) Windows 95 failed to recognize the modem, 3) the Cancel button was mistakenly pressed during installation, or 4) the modem type name was previously removed. To resolve this problem, try reinstalling the modem. If reinstalling the modem does not resolve the problem, try installing a different modem to see if it works. If the other modem works, then there is a hardware or COM Port conflict with the new modem.

Communications Software

After setting up your modem, as describe above, we recommend that you install the supplied communications software according to the instructions that are furnished with it.

The communications software package is very user friendly and it works well with this particular modem. The software will, moreover, simplify your dialing, data communications, and faxing operations.

If you have an IBM or compatible PC, you can also use Microsoft’s Terminal icon (or Hyperterminal icon for Windows 95) for general communication purposes. You may also use your own communications software if you prefer.

Software Setup Tips (Use Hardware Flow Control):

• Initialization string (loads factory defaults): AT&F

• Internet Access & Comm. Software: AT&F\N3W2

• Modem Games (common titles): AT&F&C1&D2\N1%C0&K0

• Warm Start (resets modem & recalls user profile 0): ATZ

• AOL AT&FW2"h0^M

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