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5634BTV Data/FAX Modems Drivers

Sorry we currently do NOT have this driver available for download

5634BTV.EXE (23KB) Windows 95, NT3.5, and NT4.0 Modem Drivers the the Internal 5634BTV data/fax model.
Note: This is the original installation files that shipped with the modem.

Introduction

Model 5634BTV Data/Fax Modem

NewCom's 5634BTV internal data/fax voice modem is the perfect vehicle for launching into the exciting world of online entertainment, education, business, news, sports, PC-faxing, and more! At 33.6Kbps data/14.4Kbpsfax, NewCom modems provide blazingly fast access to the Internet, business computer networks, facsimile machines, bulletin boards, on-line games, and more. Wherever two or more computers communicate, NewCom data/fax modems can take you there...fast and reliably.

NewCom 5634BTV data/fax voice modems come with everything needed to get up and running quickly, including user manual, communications software, and 15 free hours on America Online.

The modems are shipped with a standard hardware configured installation for use on non-plug and play systems but they can be easily adapted for plug and play systems. Whether you use them on a Windows 3.x, Windows95, WindowsNT system, you will find them to be highly reliable and easy to install and use.
Other Particulars:

Your new data/fax modem operates at extremely high speeds: up to 56,000 bps for data communications and 14,400 bps for faxing. (With data compression activated, it has a throughput rate of up to 115,200 bps). See Specifications at rear of manual.

Because it conforms to Hayes-Smart, Bell, and CCITT (ITU) standards, this modem is also guaranteed to communicate with other modem/fax devices that operate at the s ame or slower speeds. Standard faxing conventions are also supported, and basic AT modem commands with S Registers are available.

Other important features include: Auto dial & answer, speed buffering/flow control, self-testing of power/analog/digital signals, Non Volatile RAM to preserve four phone numbers & AT command profiles, and a parallel 16550 UART interface.

The modem is reliable and easy to install. It is ready for use on plug and play systems. It will also provide years of trouble free operation.

Note: All necessary cabling is included in your package. A popular communications software application with a Graphical User Interface (GUI) is also supplied. This software will simplify faxing and modem use.

NOTE:
In order for a modem to connection over 33,600 bps, using x2, you must call a host site servers modem. You cannot connect two client modems over 33,600 bps, because one side of the connections must have an expensive digital link from the local phone company to support the bandwidth. In other-words, you and your friend would not be able to call one-another and make a 56,000 bps* connection. One side must have a digital line connected to a x2 server modem. Please check with your online provider for the access numbers that support x2.

x2 products are capable of 56Kbps downloads; however, due to FCC rules which restrict power output of your service provider's modems, current download speeds are limited to 53Kbps. Actual speeds may vary depending on line conditions. An x2-capable analog phone line and x2 capable service provider are necessary for these high speed downloads.

Pictures are for general representation only, actual modem shipped may have variations on jumper location on board.

Hardware Installation

Before you begin installing your modem, run the following tests first:

Identify an available COM port address and IRQ (interrupt) for your modem.
Do you have either a sound card, a network card, a scanner card, or a bus mouse? If so, find out their IRQ settings from your computer dealer or from the hardware manuals.

Please choose START then Settings, then Control Panel. In Control Panel, double click on Add New Hardware. In the "Add New Hardware Wizard" Click on "Next >" button. It will then ask you if you want Windows 95 to search for New Hardware, click on YES, and then the "Next >" button. Read the Warning, and if you agree, click on "Next >". Now wait for the Wizard to complete it's inspection of your system configuration. You can click on "Details" and if all is correct, then click on "Finish" button. Then when it asks, click on "Yes" to reboot your computer.
Now go to START, then SETTINGS, then Control Panel. Double Click on System. Then click on the Device Manager TAB. Double Click on "Ports (COM & LPT)" Whatever COM ports show up, you cannot use for the modem, unless you disable them first in the BIOS of you COMPUTER, ON the Motherboard or on your I/0 Card. If you choose to disable one of your current ports to put the modem in, then rerun this test to make sure that it was actually disabled correctly.
You can now continue to OPTION 1 of this section.

Windows 3.1/DOS Installation

Turn your computer on and go to the "C" prompt (C:&).
If you have MS-DOS 6.0, or higher, or MS-Windows 3.Ix, type MSD (Microsoft Diagnostic) at "C" prompt. This will not work if you only have Windows 95, (see above section).
MSD is going to give you information on your computer system. Look and see if you can locate an entry call "COM Port." There should be a number right next to that entry identifying the number of COM ports you have. Write the number down on a piece of paper.
Press "C" to go into the COM Port screen.
Write the port addresses for each COM Port down. Regardless of what MSD says, "03F8" is COM1, "02FS" is COM2, "03ES" is COM3, and "02ES" is COM4. If it has "02ES" under COM3, don't worry about it. It just means you skipped a COM Port, this is very common. You only have to go by the port addresses.

Option 1
If you only have "03F8" in the COM Port screen and do not have any sound, network, scanner card, bus mouse, or other device using IRQ3, set your modem's switches or jumpers to COM2 IRQ3 according to the user's manual that came with your modem (both COM and IRQ must be set). If you only have "02F8" for COM port, set your modem to COM1 IRQ4, again following the directions of your Modem User's manual.

Option 2
If you have both "03F8" and "02FS" and do not have any sound, network, scanner card, bus mouse, or other device using IRQ5, set your modem to COM3 IRQ5.

Option 3
If you have "03FS" and also have "02E8" and you do not have any sound, network, scanner card, bus mouse, or other devices using IRQ5, set your modem to COM2 IRQ5.

Option 4
If you have "03FS" and also have "02ES" and you do have another device using IRQ5, please consult your "Multi I/0 Card User's Manual" and have COM4 "02ES" IRQ3 disabled. This "Multi VO Card User's Manual" ought to come with your computer system. Check with your computer dealer if you can't find one in the package. Set your modem to COM2 IRQ3 after COM4 IRQ3 is disabled on the I/0 card.

Option 5
If you have both "03F8" and "02FS" and you do have another device using IRQ5 while you don't have any external device connected to COM2 "02F8", have COM2 "02FS" IRQ3 on your I/0 card disabled. Set your modem to COM2 IRQ3 after COM2 IRQ3 has been disabled on your I/0 card.

Option 6 (depends on your system's multi-I/0 card) If you have both "03F8" and "02F8" and do have another device using IRQ5 while there is an external device connected to COM2 "02FS" and a serial mouse is connected to COM1 "03FS," you can try to put your modem on COM4 IRQ3. However, this is not always guaranteed to work. It is to our experience that whether or not this kind of setting works or not depends a lot on the multi-I/0 card itself. Sometimes the I/0 card does not like to share IRQ gRQ3 in this case) with another device. Sometimes this setting will work for a while and suddenly stopped working. Sometimes it will work flawlessly. The PC Bus architecture was not designed to share IRQ's.

Option 7
If you have a setting that matches Option 6 above and Option 6 does not work on your system, you can try to move the device that's using IRQ5 to an unused IRQ and set your modem to COM3 IRQ5. If the device that's using IRQ5 does not support other IRQ's, you have ran out of available IRQ. Consult your local dealer or a consultant to see if they can give you some advice. You must also realize that if your system is fully loaded with no available COM Port or IRQ, another device must be sacrificed (disabled) to make room for the fax modem.

When you find the COM Port and IRQ setting for your modem, set the modem according to the instructions in your Fax Modem User's manual. Turn your computer off, unplug the power cord, remove the cover to your computer according to your computer user's manual, locate an available expansion slot on the motherboard, remove the screw that's holding the slot cover if there is one, and carefully slide the modem into the slot completely. Secure the modem in the slot with the screw. Connect your DEDICATED phone wire to the fax/modem's "LINE" jack. You may now replace your computers cover and turn your computer back on.

NOTE: Windows 3.Ix Systems (COM Port Packing)

If you are skipping COM3, and you are installing any Windows based communications software, you will need to add the following two lines to your SYSTEM.INI file's [386Enh] section:
Example:

COM3IRQ=-1
COM3BASE=03ES Default Port Addresses:

This applies in general to any skipped COM Port, where 'x' is the Port Number skipped. COMxIRQ=-1
COMxBASE= {note the appropriate port address} COM1: 03FS
COM2: 02FS
COM3: 03E8
COM4: 02ES

Table 1-1 Modem jumpersettings (Jumper J3)

COM PORT Set Jumper
A Set Jumper
B Set Jumper
C Hex Address

COM 1 ON ON ON 3F8 to 3FF

COM 2 OFF ON ON 2FS to 2FF

COM 3 ON OFF ON 3E8 to 3EF

COM 4 OFF OFF ON 2E8 to 2EF

Plug and Play OFF OFF OFF

Table I - 2 Modem jumper settings (Jumper J4)

IRQ 2 ON OFF OFF OFF OFF

IRQ 3 OFF ON OFF OFF OFF

IRQ 4 OFF OFF ON OFF OFF

IRQ 5 OFF OFF OFF ON OFF

IRQ 7 OFF OFF OFF OFF ON

COM PORT	Set Jumper A	Set Jumper B	Set Jumper C	Hex Address
COM 1	ON	ON	ON	3F8 to 3FF
COM 2	OFF	ON	ON	2FS to 2FF
COM 3	ON	OFF	ON	3E8 to 3EF
COM 4	OFF	OFF	ON	2E8 to 2EF
Plug and Play	OFF	OFF	OFF

Windows 95 Installation

Note:
If your PC has a built in PnP BIOS, you will find the "Card-Ox 5634BTV 56K Voice Modem" message when you install the modem and reboot your PC. When your screen asks you to "Select which driver you to install for your new hardware", choose the item for "Driver from disk provided by hardware manufacturer" then click the "OK" button. Proceed to step 7 below.
After following the directions in our Hardware Conflict Resolution Guide, please follow these procedures to install the driver:

Go to START, then SETTINGS, then choose Control Panel.
In your Control Panel Window, double-click on Modems.
Click on "Add" button.
Click on box next to "Don't detect my modem; I will select it from a list," to put a checkmark in the box.
Click on "Next >" button.
In the Install New Modem window, click on "Have Disk...".
Put the driver diskette you received with your modem, in the diskette drive of you computer.
In the window under "Copy manufacturer's file from:", put the drive letter for your diskette drive, followed by WIN95, then click on "OK" button. Example: If diskette in A Drive: A:\WIN95
Select your modem from the list, and click on "Next >".
Select the COM Port your modem is on, and click on "Next >".
Then click on "Finish" to complete you installation.
This should leave you in your Modems Properties window. Just click on "Close" and your should be ready for use.

Recommended Initialization Strings

This section provides recommended initialization strings for various conditions for those models that are included in the manual. Please be advised that these recommended initialization strings were produced by our technicians for general usage only. If you want your modem to perform specific operations, it is your responsibility to find out what the software packages or the on-line service requires and go over the manual to find the necessary commands to enable or disable features on the modem. If you are unable to find a proper initialization string for your modem, please have the software company or the service provider contact us. We will try to work out a recommended initialization string for you.

A recommended initialization string for general purpose data communications:
AT&F1EOV1QOSO&&ClkD2&B1&A3&M4

Recommended initialization to turn off error-correction, data-compression and flow-control as required by many of the banking software. Some software also require numeric response instead of word response.
AT&F1EOV1QOSO&&C1&D2&B1&AO&HO&KOKOMO

Note:
Change Vl to VO in the initialization string if numeric response is required. Usually, you will need to tell the modem to start its negotiation at a particular speed. To set a particular modem speed, please refer to your manual for instructions about the kN command and set the value accordingly.

Recommended initialization string for some modem-to-modem games:
AT&F1&Cl&D2&KO&Bl

The two shown below can be used as a dignostic aid.
• Initialization string (loads factory defaults): AT&F

• Warm Start (resets modem & recalls user profile 0): ATZ

Windows NT Installation

Turn on the Windows NT computer.
Go to Control Panel.
Click on Ports and Add
Pick =Port, pick =Base I/O, pick =IRQ where Port is the
Com Port number you connected the modem to, Base I/O is the port address corresponding to the Com Port, and IRQ is the IRQ of the Com Port.
Click on Modems, click on Add.
Let Windows NT detect the modem. then click Next.

Troubleshooting

Windows 95 does not detect the modem. Modem card is not properly installed on the Com Port, or bad Com Port.

Windows 95 Plug N Play modem installed, but applications software will not function. Go to Control Panel, double click System, click Device Manager, click Modem. Select the installed modem, click Remove, click OK, click Refresh, click OK. Verify correct installation by double clicking Modems, click Diagnostics, select the com port the modem is on, click More Info, and verify response.

Modem hangs up when incoming call is received. Disable call waiting function for the on-line service, Internet connection, and/or communication software you are using.

Modem does not seem to perform at 33,600 bps. The service or modem you normally communicate with can only operate at a slower speed.

No dial tone. Check phone line connection.

If modem is plugged into a phone line splitter, remove it and try connecting the line directly to a telephone wall jack.

Cannot contact Internet provider with recommended AT command string. Check with your Internet provider for requirements.

Characters appear twice on screen. Communication software not set up for full duplex operation.

Incomprehensible characters appear on screen. Data bit, parity, and stop bit settings are incorrect.

Windows 3.x Systems - Modem Not Found Use the communications software’s auto-search function to determine if your system can communicate with the modem. If the system cannot communicate with it, the modem will have to be reconfigured. Before reconfiguring it, make sure that the Windows 3.x modem IRQ setting matches the IRQ you have selected for it.

If you have a Windows 3.x system, you can check these settings as follows: • Select Control Panel, double click on Ports, and select the COM port used by your modem.
• Click on Settings and on Advanced, and make sure the IRQ selection matches the modem’s IRQ.
• Restart Windows and repeat the communications software auto-search function.

DOS/Windows 3.x - COM Port Conflicts Run MSD (Microsoft Diagnostics) from the DOS prompt and check the COM Ports section to determine which addresses are free. Addresses for the COM ports are set up as follows: 03F8h=COM 1, 02F8h=COM 2, 03E8h=COM 3, and 02E8h=COM 4. Sometimes MSD will misrepresent a COM port number, so ignore the COM port number shown on-screen and use the aforementioned address list instead (e.g., if 03F8h, 02F8h, and 03E8h are displayed then 02E8h=COM port 4 is free).

Windows 95 - IRQ Conflicts - Legacy Mode Modems are usually designed to work with an IRQ 3 or IRQ 4 interrupt. Because this modem works with a number of other IRQs as well, interrupt conflicts should not occur too often. However, if you think you have an IRQ conflict then perform the following steps:

• Turn off your computer and remove the modem.
• Turn your system on and let Windows 95 load.
• Double-click My Computer, Control Panel, and the System icon.
• From the System Properties window, click on the Device Manager tab.
• With Computer highlighted, click on the Properties button.
• The Properties window will show you the IRQ’s that are currently in use.
• You can assume that an IRQ is available for use if it is not listed.

Windows 95- Check if INF File Was Loaded To determine whether the .INF file was loaded, go to the Windows 95 Control Panel and select the Modem icon. Check to see if your modem’s name displays in the Modems Properties screen. If not, then:
1) the wrong .INF file was loaded,
2) Windows 95 failed to recognize the modem,
3) the Cancel button was mistakenly pressed during installation, or
4) the modem type name was previously removed.

To resolve this problem, try reinstalling the modem. If reinstalling the modem does not resolve the problem, try installing a different modem to see if it works. If the other modem works, then there is a hardware or COM Port conflict with the new modem.

Communications Software

After setting up your modem, as describe above, we recommend that you install the supplied communications software according to the instructions that are furnished with it.

The communications software package is very user friendly and it works well with this particular modem. The software will, moreover, simplify your dialing, data communications, and faxing operations.

If you have an IBM or compatible PC, you can also use Microsoft’s Terminal icon (or Hyperterminal icon for Windows 95) for general communication purposes. You may also use your own communications software if you prefer.

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COM3IRQ=-1 COM3BASE=03ES	Default Port Addresses:
This applies in general to any skipped COM Port, where 'x' is the Port Number skipped. COMxIRQ=-1 COMxBASE= {note the appropriate port address}	COM1: 03FS COM2: 02FS COM3: 03E8 COM4: 02ES

IRQ 2	ON	OFF	OFF	OFF	OFF
IRQ 3	OFF	ON	OFF	OFF	OFF
IRQ 4	OFF	OFF	ON	OFF	OFF
IRQ 5	OFF	OFF	OFF	ON	OFF
IRQ 7	OFF	OFF	OFF	OFF	ON

Windows 95 does not detect the modem.	Modem card is not properly installed on the Com Port, or bad Com Port.
Windows 95 Plug N Play modem installed, but applications software will not function.	Go to Control Panel, double click System, click Device Manager, click Modem. Select the installed modem, click Remove, click OK, click Refresh, click OK. Verify correct installation by double clicking Modems, click Diagnostics, select the com port the modem is on, click More Info, and verify response.
Modem hangs up when incoming call is received.	Disable call waiting function for the on-line service, Internet connection, and/or communication software you are using.
Modem does not seem to perform at 33,600 bps.	The service or modem you normally communicate with can only operate at a slower speed.
No dial tone.	Check phone line connection. If modem is plugged into a phone line splitter, remove it and try connecting the line directly to a telephone wall jack.
Cannot contact Internet provider with recommended AT command string.	Check with your Internet provider for requirements.
Characters appear twice on screen.	Communication software not set up for full duplex operation.
Incomprehensible characters appear on screen.	Data bit, parity, and stop bit settings are incorrect.
Windows 3.x Systems - Modem Not Found	Use the communications software’s auto-search function to determine if your system can communicate with the modem. If the system cannot communicate with it, the modem will have to be reconfigured. Before reconfiguring it, make sure that the Windows 3.x modem IRQ setting matches the IRQ you have selected for it. If you have a Windows 3.x system, you can check these settings as follows: • Select Control Panel, double click on Ports, and select the COM port used by your modem. • Click on Settings and on Advanced, and make sure the IRQ selection matches the modem’s IRQ. • Restart Windows and repeat the communications software auto-search function.
DOS/Windows 3.x - COM Port Conflicts	Run MSD (Microsoft Diagnostics) from the DOS prompt and check the COM Ports section to determine which addresses are free. Addresses for the COM ports are set up as follows: 03F8h=COM 1, 02F8h=COM 2, 03E8h=COM 3, and 02E8h=COM 4. Sometimes MSD will misrepresent a COM port number, so ignore the COM port number shown on-screen and use the aforementioned address list instead (e.g., if 03F8h, 02F8h, and 03E8h are displayed then 02E8h=COM port 4 is free).
Windows 95 - IRQ Conflicts - Legacy Mode	Modems are usually designed to work with an IRQ 3 or IRQ 4 interrupt. Because this modem works with a number of other IRQs as well, interrupt conflicts should not occur too often. However, if you think you have an IRQ conflict then perform the following steps: • Turn off your computer and remove the modem. • Turn your system on and let Windows 95 load. • Double-click My Computer, Control Panel, and the System icon. • From the System Properties window, click on the Device Manager tab. • With Computer highlighted, click on the Properties button. • The Properties window will show you the IRQ’s that are currently in use. • You can assume that an IRQ is available for use if it is not listed.
Windows 95- Check if INF File Was Loaded	To determine whether the .INF file was loaded, go to the Windows 95 Control Panel and select the Modem icon. Check to see if your modem’s name displays in the Modems Properties screen. If not, then: 1) the wrong .INF file was loaded, 2) Windows 95 failed to recognize the modem, 3) the Cancel button was mistakenly pressed during installation, or 4) the modem type name was previously removed. To resolve this problem, try reinstalling the modem. If reinstalling the modem does not resolve the problem, try installing a different modem to see if it works. If the other modem works, then there is a hardware or COM Port conflict with the new modem.