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Hangs/Freezes/Locks-Windows | Windows98 |

General Hanging/Freezing

For problems with windows hanging check the following possible causes.

• Check for bad memory chips
• Check to make sure that the CPU fan is working properly
• Make sure the power supply fan is working and there is ample air flow

Hangs on Startup

Windows 98, Hangs, On Startup

For general troubleshooting use the MSconfig utility to remove some of the startup programs. ( click Start Run type MSCONFIG in the box and press <enter>).

Click the Startup Tab and uncheck as many of the programs as needed and reboot the computer. This will cause windows to start with as few programs as possible and hopefully isolate the cause of the hanging. Then you can repeat the above procedure and add in the programs until the lockup comes back on.

You can also select the "Diagnostic Startup" option under the General tab and when you reboot you can load the devices manually.

While exiting to DOS prompt (restarting in MSDOS)

• There might be a problem when the computer tries to change the video mode upon exiting.
  1) Try changing the video mode to a lower resolution and less colors.
  2) Also check to make sure the video card has the proper driver installed

Hangs on Shutdown

• ...For problems with lockups during shutdown see the "Shutdown page"

Misc Hang problems

• Video Drivers
  faulty Video Drivers can cause this problem. update your drivers

• ...computer hangs using ATI video cards - ...see Microsoft KB article Q175148 (101).
  (3D Rage II or 3D Rage II Plus, 3D Graphics Pro Turbo and 3D Expression video adapters)

  To fix this problem update the video card driver, or as a temporary fix, add ...

DevBMP=0
to the [Display] section of the System.ini file.

Hanging with Netware

• ...Computer Hangs or Reboots at Shutdown with NetWare Client
  see Microsoft KB article Q132776 (102).

Hang with CDs

Hangs while playing music CDs
Try unchecking the DMA option in the CD driver
(Control Panel  | System | Device | Manager | CD Rom | Settings |

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